Frequently asked questions

  1. What costs are incurred when renting a property?
    Two or more week’s rent in advance
    Bond = 4 weeks rent
  2. Holding deposit – how does it work?
    Once you have paid a week’s holding deposit, the property is withdrawn from the market. The weeks holding deposit is credited as rent once your application is approved.
    If you decide not to proceed with the property a reimbursement would be made with the owner retaining so much of the holding deposit as being equal to the pro rata amount of rent that would have been payable during the reservation period.
    If your application is refused, the fee is fully refundable.
  3. What sort of references do I need?
    Cremorne First National requires your current & previous landlord/agent references, bank and 2 personal referees.
  4. What other costs do I need to pay?
    Utilities such as gas & electricity are the tenants’ responsibility. It is also advisable to obtain contents insurance for your personal belongings as this is not covered by the landlord. If you rent a house or townhouse you will be responsible for water usage charges.
  5. How do I pay my rent?
    You may pay by bpay, periodical payment or cheque. Initial monies including bond money need to be in the form of a bank cheque or money order.
  6. What happens if I have a repair or maintenance issue?
    All repairs of a non-urgent nature, need to be in writing. this can be via email, fax or by using our tenant repair form on this website.
    Emergency maintenance (ie a burst water service, blocked toilet, gas leak etc) during business hours should first be directed to your property manager and a tradesperson will be called out. if out of office hours, the front page of your lease will detail emergency contact details.
  7. What does a lease involve?
    Six to twelve month leases are normally signed for the majority of rental accommodation, however, if you require a shorter lease ie 3 months it is advisable to discuss this with the agent prior to viewing the property.
    The residential tenancy agreement is a legal document and it is in your best interests to thoroughly read it through before signing.
  8. Whose name should go on the lease?
    An application form should be filled out for each person that is going to be renting the property excluding children.
  9. What is involved with paying a bond?
    For any property the bond is equivalent to four week’s rent.
    The bond is lodged with the bond form at the Rental Bond Board, part of the department of fair trading. you are issued with a lodgement number. this is held in an interest bearing account until you leave the property. the full bond will be returned to you once you have vacated unless there are any repairs, damage, cleaning or rental monies owed to the landlord. The bond must not be used in lieu of rent up to your vacating date.
  10. Can we have pets?
    Not without prior consent from the landlord and/or the body corporate if the property is a unit.
  11. How soon can we move in?
    In general, once your references have been checked, you have paid your bond, signed your lease and paid rent in advance according to the terms agreed between yourself and the agent, you may occupy the premises.
  12. How quickly can we get a bond refund when we leave?
    Once the property has been vacated & inspected and is deemed to be left in a satisfactory condition a bond refund can be made either by direct deposit into a specified bank account or in person at the rental bond board offices.
  13. How much notice is required to vacate a property?
    If you are within your fixed lease term 14 days notice is required up to and including the last day of your tenancy, if you are on a continuation clause (ie your lease term has expired and you are remaining on a month to month basis) 21 days notice is required. notice must be in writing, stating the address of the premises, be signed and dated and giving the date the premises will be vacated.
  14. Do I have to let the agent show prospective tenants through before I move out?
    The agent may enter the premises to show prospective tenants through during the final 14 days of your tenancy as long as the tenant gets reasonable notice on each occasion.